Appeal: Relates to a request made to the health plan for a reconsideration of an adverse decision or a denied claim. (A health plan could deny coverage due to billing errors, lack of medical necessity, or because the benefit is excluded.)

Co-insurance: A set percentage of costs shared between the insured and the health plan. For an 80/20 co-insurance, the insurer pays 80% and the insured pays 20%. The cost sharing stops when medical expenses reach the plan’s out-of-pocket maximum. Some plans have a 100% co-insurance, and all medical expenses are paid by the health plan after the deductible is met. Co-insurance rates may vary for in or out-ofnetwork providers.

Co-payment (Co-Pay): A set dollar amount the insured pays for each covered service. For a $25 co-pay, the insured pays $25 for every eligible service. Co-payments may vary for in or out-of-network providers.

Deductible: An annual, set dollar amount the insured must pay for medical expenses before their health plan benefits go into effect. After the deductible is met, the insured may pay nothing or they may have to pay a co-insurance. Deductibles may vary for services received in or out-of-network.

Out-of-pocket maximum (Out-of-Pocket Limit): The maximum dollar amount the insured pays, during a policy year, before the health plan pays 100% of the allowed amount. (This amount does not include balance-billed charges, premiums or services not cover by the plan. Some health plans do not apply out-of-network payments, co-insurance payments, co-payments, deductibles or other expenses towards the out-of-pocket maximum.)

Pre-Determination: A review process conducted by the health plan to determine if services are medically necessary and covered under the policy. The pre-determination of benefits is dependent upon information submitted before service. Payment is dependent upon information submitted after service. (A pre-determination approval typically guarantees payment of a claim. However, payment can be affected by the patient’s previous use of benefits, and the insurance company may deny the claim if there is a change in the patient’s condition and the service is no longer determined to be medically necessary.)

Prior Authorization: A request to the health plan for permission of service before service is rendered to the insured. (Prior Authorization requests are very common for rare disease services. A Prior Authorization approval does not guarantee payment. The health plan could grant approval to a specific provider in which case, the service must be rendered and billed by the approved provider. Claims submitted for prior-approved services rendered and billed by a different provider would be denied.)

Procedure Code (HCPCS Code): A 5 digit code that consists of a letter followed by 4 numbers. The code is used by insurance providers to classify a service or a medical supply for coverage a billing purposes.

Reimbursement Code: An 11 digit numerical code used to identify medical foods and enteral formulas. Medical foods and enteral formulas are not considered a drug and therefore are not assigned National Drug Codes (NDC). The reimbursement code simply follows the NDC format and is often referred to as (NDC) by payers. Find your reimbursement code here.

FruitiVits & Single Dose Amino Acids

Formula4Success® is able to assist patients seeking coverage of FruitiVits™ or Single Dose Amino Acids only in combination with an additional Vitaflo™ product. However, some patients may need assistance exclusively for these products (independently of other prescribed Vitaflo products). Therefore, Formula4Success developed the guide below for patients or guardians who independently seek access to FruitiVits or Single Dose Amino Acids.

Private Insurance: Medical Plan

Call the Member Services phone number located on the back of the insurance ID card.
Follow the prompts for Medical Benefits.
Speak with a health plan representative, and state that the intent of the call is to determine Medical Benefits for Enteral Formula Coverage.
Provide the product’s Procedure Code (HCPCS Code). FruitiVits is B4104 and Single Dose Amino Acids are B4155.
If necessary, provide the patient’s Diagnosis Code (ICD10 Code). The diagnosis code is obtained from your healthcare professional.

Private Insurance: Pharmacy Plan

Call the Pharmacy Services phone number located on the back of the insurance ID card.
Follow the prompts for Pharmacy Benefits
Speak with a health plan representative, and state that the intent of the call is to determine Pharmacy Benefits for Enteral Formula, Specialty Formula and/or OTCitems (as part of OTC-Drug coverage plan).
Provide the prescribed product’s Reimbursement Code (NDC-format number). FruitiVits is 50600-0513-25. Single Dose Amino Acids can be found here
If necessary, provide the patient’s Diagnosis Code (ICD10 Code). The diagnosis code is obtained from your healthcare professional.

Be Informed

FruitiVits and Single Dose Amino Acids are classified as “enteral formulas” according to the Procedure Code (HCPCS Code), but health plan representatives may not be familiar with the term. Therefore, when communicating with insurance representatives, it may be helpful to use keywords, such as: medical food, specialty formula, medical formula, nutritional formula, nutritional supplement, OTC-item (as part of OTC-Drug coverage plan), etc. Be sure to state that the product is medically necessary for the dietary management of inborn errors of metabolism and/or metabolic disorder/disease.

Provide Accurate Information

It is extremely important to provide the health plan representative with accurate codes for the product. HCPCS codes and/or Reimbursement Codes (NDC-format numbers) are information that representatives need to assist with benefit research and coverage verification. It’s possible that coverage may be excluded as a “non-covered service”. However, the health plan policy may have an inclusion clause which states coverage is allowed when “medically necessary” or for the dietary management of a specific metabolic disease or inborn errors of metabolism. Therefore, it is also important to state that the patient has a diagnosed inborn error of metabolism (IEM), inherited metabolic disease, or state the specific disorder such as Phenylketonuria (PKU), and provide the Diagnosis Code (ICD10 Code).

Documentation

Take detailed notes of the quoted coverage information. Representatives will typically offer coverage information for in-network benefits only. However, it is important to also request out-of-network benefits, if applicable. Key things to note include: deductible, out of pocket maximum, co-pay, co-insurance, prior authorization, predetermination, Primary Care Physician referral only, self-funded plan, fully insured plan, coverage inclusions and coverage exclusions. Request a hardcopy of the insurance policy, and make sure to obtain a call reference number from the representative.

Notice

The prescribed product(s) might qualify to be purchased with FSA funds. Be aware that product purchased prior to receipt of a determination letter detailing coverage parameters which are required to be followed may not be reimbursed.

***Disclaimer: This resource has been drafted to provide assistance with Vitaflo’s FruitiVits and Single Dose Amino Acids. This information is intended to be used by the patient or guardian. Please note that Vitaflo does not guarantee that use of this resource will result in insurance coverage or reimbursement by any third-party payor. Coverage determinations are ultimately made by the health plan. Information received is not a guarantee of payment. The final determination of coverage and reimbursement is made after the claim is submitted and processed. Vitaflo does not guarantee coverage by any insurance plan and will not reimburse any claims denied by third-party payers.***

Formula4Success®

The Formula4Success program offers step-by-step, detailed information and support to get the Vitaflo™ products you need. From navigating insurance to finding distributors or suppliers, we can help.

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Frequently Asked Questions

At Formula4Success, we are committed to helping get the Vitaflo nutrition products you need. We provide resources at every stage in the claims process, including Benefit Investigation, and Claim Support. Your dedicated reimbursement specialist will work with you, your healthcare provider, and your insurance plan to determine the coverage requirements under your plan. If necessary, Formula4Success can share information on other resources to access Vitaflo products. The Formula4Success program does not reimburse for out-of-pocket expenses including deductibles and copays.

Select Vitaflo formulas are eligible for assistance*. To enroll in Formula4Success, three important documents are required:

Fill out the online enrollment form here or complete, sign, and submit the PDF enrollment form here (English version here or Spanish version here)
Detailed Written Order (DWO)
Letter of Medical Necessity (LMN).

The enrollment form must be completed by the patient or guardian. The DWO and LMN must be completed by the licensed healthcare professional.

The process will vary from case to case and could range from a few business days to several weeks. Your dedicated Formula4Success representative will work with you to help identify the process time requirements. Throughout the process, the Formula4Success team will keep you and your healthcare provider up to date on the status of your case.

There is no charge to access the resources provided through the Formula4Success program.

The Formula4Success representative will conduct a thorough review of your insurance plan to ascertain the rationale behind the denial and explore potential avenues for coverage. Should it be deemed suitable, our dedicated reimbursement specialist will furnish pertinent information and resources, assisting your healthcare provider in the submission of the requisite appeal documentation.

The Formula4Success program works with all types of payers:

Commercial Plans (including, but not limited to, Aetna, BlueCross/BlueShield, Humana, and United Healthcare)
State Medicaid and Medicaid HMO plans
Medicare and Medicare Advantage plans
Tricare/Tricare for Life
Medicare MCOs & HMOs
And more

Formula4Success and its agents and contractors do not guarantee coverage by any insurance plan providers and will not reimburse any claims denied by third party payers.

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Our dedicated Reimbursement Specialists are available through every stage of the coverage process. Formula4Success is committed to helping you get the Vitaflo products you need.

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Fruitivits and SDAA are supported when prescribed with a supported Vitaflo formula

Contact Information

Email

Formula4Success@VitafloUSA.com

Phone

1-800-520-6112

Fax

1-888-485-7193

Formula4Success®

Frequently Asked Questions

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